TERMS AND CONDITIONS
Effective Date: 08/11/2025
Business Name: LUTIOKY
Website: www.weightedplush.com.au
ABN:27658411217
1. Introduction
Welcome to LUTIOKY!
These Terms and Conditions (“Terms”) govern your use of our website and your purchase of products from us. By using our site or placing an order, you agree to these Terms.
2. Products & Descriptions
We take care to ensure all descriptions, images, and details of our products are accurate. However, minor variations in colour or size may occur due to lighting or manufacturing differences.
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
3. Orders & Payments
When you place an order, you agree that:
• You are responsible for providing accurate information (shipping address, contact details, etc.).
• Full payment is required before dispatch.
• We reserve the right to cancel or refuse an order if fraud or error is suspected.
Payments are processed securely through our chosen gateway (e.g., Shopify Payments, PayPal, Stripe). We do not store credit card information.
4. Shipping & Delivery
We ship from Australia using trusted couriers.
Estimated delivery times are provided as a guide and may vary depending on your location and postal delays.
You’ll receive tracking details once your order has been dispatched.
5. Returns & Refunds
We want you to love your purchase. If there’s an issue with your order, please contact us within 14 days of receiving your item.
We’ll happily provide a refund or replacement forFaulty or damaged items
• Incorrect items received
• To be eligible, the product must be in its original condition with all packaging intact.
For change-of-mind returns, shipping costs are not refundable and return postage is the customer’s responsibility.
6. Intellectual Property
All content on this website — including images, text, logos, and designs — is owned or licensed by LUTIOKY.
You may not reproduce, distribute, or use our content for commercial purposes without permission.
7. Liability
To the extent permitted by law, LUTIOKY is not liable for any indirect or consequential loss arising from the use of our products or website.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.
8. Governing Law
These Terms are governed by the laws of Victoria.
Any disputes will be handled in the courts of that jurisdiction.
9. Contact
If you have any questions about these Terms, please contact us at:
kaismo.co@outlook.com
Australia