Privacy Policy
Effective Date: 08/11/2025
Business Name: LUTIOKY
Website: www.weightedplush.com.au
Contact: kaismo.co@outlook.com
1. Overview
Your privacy matters to us. We’re a small Australian family business, and we respect and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or purchase from us.
2. What Information We Collect
We collect information to process your order, communicate with you, and improve your experience. This may include:
• Your name, email, phone number, and delivery address:
• Your payment details (processed securely via our payment partners — we do not store credit card data) :
• Information you submit through forms, reviews, or emails:
• Analytics data such as pages visited, time spent on site, and referring websites (through tools like Google Analytics or Shopify Analytics)
3. How We Use Your Information
We use your personal information to:
• Process and deliver your orders
• Communicate with you about your purchase or enquiry
• Send optional marketing updates or newsletters (only if you opt in)
• Improve our website, services, and customer experience
• Comply with Australian law
You can unsubscribe from marketing emails at any time using the “unsubscribe” link provided in every message.
4. Sharing Your Information
We do not sell or rent your data — ever.
We may share limited data only with trusted service providers who help us operate our business, such as:
• Payment processors (e.g., Shopify Payments, PayPal, Stripe)
• Delivery companies (e.g., Australia Post, Sendle)
• Email and website hosting providers
These partners only receive the information necessary to perform their services.
5. Data Storage & Security
We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure.
Your information is stored securely in password-protected systems hosted within Australia or reputable international providers who comply with data protection standards.
6. Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features of our site may not work as intended without them.
7. Accessing & Updating Your Information
You may request access to, or correction of, your personal information by contacting us at kaismo.co@outlook.com We’ll respond within a reasonable timeframe in line with the Privacy Act.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
9. Contact Us
If you have any questions about this policy or how your data is handled, please contact us at: kaismo.co@outlook.com.au